Cancelling within the cooling-off period

You have 21 days from the day You purchase Your policy to decide if the cover is right for You and suits Your needs. If the policy does not meet Your needs You can cancel Your policy within this “cooling-off period” for a full refund, provided You:

• Haven’t started Your Trip; and/or
• Haven’t made a claim; and/or
• Don’t intend to make a claim or exercise any other rights under Your policy.

Simply contact Us on 02 9225 7599 within the cooling-off period and We can arrange this for You.

Cancellation outside the cooling-off period

If You would like to cancel Your policy outside the cooling-off period then You can request Us to consider this, provided You:

• Haven’t started Your Trip; and/or
• Haven’t made a claim; and/or
• Don’t intend to make a claim or exercise any other rights under Your policy.

We will consider Your request and may at Our discretion provide You with a pro-rated refund. This refund (and Our decision in providing You with a refund which will not be unreasonably withheld) will be based on numerous factors including:

• The level of cover/policy type chosen; and/or
• The date You purchased Your Policy and the date the Trip would have begun; and/or
• Any other extenuating circumstances.